Terms of Service

Last updated: 1 November 2026

1. About these terms

1.1 MotoVend is a product and brand of Creativity Sells Ltd, a company registered in England and Wales (company number 05691082), whose registered office is at Dunston Innovation Centre, Chesterfield, S41 8NG. Our VAT number is GB 9050 176 55. “We”, “us” and “our” mean Creativity Sells Ltd.

1.2 These terms are the agreement between us and the business that opens a MotoVend account (your “Account”), or claims one we have built for it (“you”). They cover the MotoVend platform: the website builder, any website you publish with it (“Your Website”), the administration area and related services (the “Service”).

1.3 By creating or claiming an Account you accept these terms and confirm that you have authority to accept them for your business. The Service is for businesses, not consumers.

1.4 If we have agreed something different with you in writing, such as a price or a minimum term, that agreement applies where it differs from these terms.

2. Your account

2.1 Give us accurate information and keep it up to date, including an email address you check.

2.2 The person who creates or claims the Account is its owner, and decides who else can use it and what they can do. You are responsible for everything done through your Account.

2.3 Each user must have their own login and keep it confidential. Tell us promptly if you think someone has accessed your Account without permission.

2.4 We may check a new signup before activating it, and may decline to open an Account.

3. Free trial

3.1 An Account you open yourself has a free trial of the length shown on our website, starting when we activate it. No payment card is needed. One free trial is available per business. An Account we build for you has a trial only if we agree one.

3.2 If you do not subscribe when a trial ends, your access is limited, then Your Website is taken offline, and we may later delete the Account and its contents after warning you by email. You can subscribe at any point before deletion to restore access.

4. Charges and payment

4.1 Our charges are those shown on our pricing page when you subscribe, or a price we have agreed with you directly. Your own plan is shown on the Package page in your Account. Charges are monthly, and VAT is added at the rate in force.

4.2 On our standard plan the charge depends on your active vehicles: those with their status set to Active. Draft, sold and archived vehicles and demonstration vehicles we add are not counted. The base charge is billed in advance and additional vehicles in arrears.

4.3 If you pay through Stripe, our payment provider, you authorise us to take payment as charges fall due and must keep a valid payment method on your Account. We do not hold your card details. If a payment fails and remains unpaid, your subscription may end and Your Website may be taken offline.

4.4 If we invoice you, we do so monthly, and payment is due by the date on the invoice. If the agreed price covers a stated number of active vehicles and you go above it, we will agree a revised price with you.

4.5 If we provide your Account free of charge, no charges are due while that arrangement lasts. We may end it, or move your Account onto paid charges, by giving you at least 30 days’ notice by email.

4.6 We may change our charges by giving you at least 30 days’ notice by email. If you do not accept a change, you may cancel before it takes effect.

4.7 Charges are not refunded if you cancel part-way through a period, unless section 10.3 applies or the law requires otherwise.

4.8 Other companies charge for their own services under your own agreements with them, such as marketplace advertising and listing fees, finance platforms and domain names. Those charges are yours to pay, whatever you do through the Service.

5. Cancelling

5.1 There is no minimum term unless we have agreed one in writing.

5.2 If you pay through Stripe, cancel from the billing page in your Account. You keep access to the end of the period you have paid for, and a final invoice covers any additional vehicles.

5.3 If we invoice you, cancel by emailing hello@motovend.com. You keep access to the end of the month already invoiced.

5.4 If your Account is free of charge, email us or delete your Account.

5.5 Your Website is taken offline when your subscription or arrangement ends. Section 11 explains what happens to your data.

6. The Service

6.1 We will provide the Service with reasonable skill and care, substantially as described on this website and in the Help Centre. We do not promise that it will be uninterrupted or free of errors.

6.2 We may add, change or remove features, and will give reasonable notice, where we can, before removing one you are likely to rely on.

6.3 Support is through the Help Centre and support tickets in your Account. Optional work by our team, such as custom design or search engine optimisation, is agreed and charged separately.

6.4 Our authorised staff may access your Account to provide support you have asked for, investigate a fault, keep the Service secure, or check compliance with these terms.

7. Your responsibilities

7.1 You are responsible for everything you and your users put into the Service (“Your Content”) and for Your Website, including accurate descriptions, clear prices, the right to use what you upload, the information the law requires on your site such as a privacy policy, and compliance with the laws that apply to selling and advertising vehicles.

7.2 You are the seller. Any contract for a vehicle or anything else you offer is between you and your customer.

7.3 Finance. Showing finance to consumers is regulated. Only switch on the finance features if you hold the permissions you need. You are responsible for the rates you enter and everything shown to your customers. Calculator figures are illustrations, not offers of credit.

7.4 VAT and invoices. These tools help you keep records. You remain responsible for your VAT treatment, your invoices and your obligations to HMRC. Nothing in the Service is legal, tax or financial advice.

7.5 AI descriptions and vehicle data. Descriptions drafted by AI, and details filled in by a registration lookup, may contain mistakes. Check them before you publish. You are responsible for what you publish.

7.6 Other companies’ services. Connecting a marketplace, finance platform or similar may need your own agreement with that company. We do not control those services and are not responsible for their availability, accuracy or decisions, and a related feature may change or stop if they do.

7.7 You must not use the Service for anything unlawful or misleading; upload harmful code or infringing material; try to access what you are not entitled to; copy, resell, reverse engineer or scrape the Service; or place an unreasonable load on it. Some features have allowances, shown in your Account.

8. Ownership

8.1 You own Your Content. You permit us to host, copy, adapt for display and publish it as needed to provide the Service, including sending it to the marketplaces and other destinations you choose. We may remove anything we reasonably believe breaks these terms or the law, and will tell you unless we are legally prevented.

8.2 We and our licensors own the Service. While you have an Account in good standing, you may use it for your own business. We may freely use any suggestions you send us.

8.3 You are responsible for any domain name you connect, and must have the right to use it. We may remove a domain that is unverified or that the rightful holder asks us to remove.

9. Data protection

9.1 Each of us will comply with the data protection law that applies to us.

9.2 For personal data about your customers, enquirers and other contacts that is collected through Your Website or entered into your Account (“Customer Data”), you are the controller and we are your processor. The Schedule below applies.

9.3 For personal data about you and your users that we need to run your Account, we are the controller, as our Privacy Policy explains.

10. Suspension and ending

10.1 You may end this agreement by cancelling (section 5) or deleting your Account.

10.2 We may suspend your Account or take Your Website offline, with as much notice as is reasonably practicable, if a payment is overdue, if you seriously or repeatedly breach these terms, or if we reasonably believe it is necessary to protect the Service, other customers or the public, or to comply with the law.

10.3 We may end this agreement immediately if you are in serious breach and, where it can be put right, have not done so within 14 days of being asked; or if you become insolvent or cease trading. We may also end it for any other reason on at least 30 days’ notice, and will refund charges paid for any period after it ends.

10.4 When this agreement ends, your right to use the Service ends. Terms that by their nature should continue, including sections 8, 11, 12 and 13, continue to apply.

11. Your data when you leave

11.1 The owner can request a download of your vehicles, enquiries and locations from your account settings at any time. Reports such as your stock book, and your invoices, can be downloaded only while your subscription or arrangement is running, so keep copies of what you need before it ends.

11.2 You can permanently delete your Account at any time. If your subscription or arrangement has ended, we may delete your Account after at least 30 days’ notice by email.

11.3 After deletion, copies may remain in backups for a limited time. We keep a short record of the deletion and any records the law requires.

12. Liability

12.1 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

12.2 Subject to that, and apart from section 6.1, the Service is provided as it is and as available, and you use it at your own risk. We are not liable, whether in contract, tort (including negligence) or otherwise, for loss of profit, sales, business, goodwill, data or anticipated savings, for business interruption or wasted staff time, for indirect or consequential loss, or for events outside our reasonable control, including failures of the services in section 7.6. Keep your own copies of anything you could not afford to lose.

12.3 Subject to section 12.1, our total liability in any 12 months is limited to the charges paid or payable by you for the Service in that period.

12.4 We do not promise any particular result, including any search position or level of enquiries or sales. Other warranties and conditions are excluded as far as the law allows.

12.5 You will compensate us for loss or reasonable cost arising from a claim by someone else about Your Content, Your Website, your dealings with your customers, or your breach of these terms or the law.

13. General

13.1 We may update these terms, and the date at the top shows when they last changed. We will give at least 30 days’ notice by email or in your Account of a significant change, and you may cancel before it takes effect. Continuing to use the Service after that means you accept it.

13.2 These terms, the Schedule, our Privacy Policy and anything agreed under section 1.4 are the whole agreement between us about the Service.

13.3 You may not transfer this agreement without our written consent. We may transfer it to a business that takes over the Service, and will tell you if we do. No one else may enforce these terms. If part of them cannot be enforced, the rest still applies, and not enforcing a right straight away does not waive it.

13.4 We send notices to the primary email address in your business settings or, if there is none, to the owner’s. You can reach us at hello@motovend.com.

13.5 These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction.

14. Visitors to this website

This website describes the Service in general terms and is not a contractual promise except where these terms say so. Its content belongs to us or our licensors: you may view it and share links, but not reuse it commercially. We are not responsible for websites we link to.

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Schedule: data processing terms

These apply where we process Customer Data for you. “Data protection law” means the UK GDPR and the Data Protection Act 2018, and “controller”, “processor”, “personal data” and “processing” have the meanings given there.

S1. The processing

We process Customer Data to provide the Service, including hosting Your Website, receiving and storing enquiries, and keeping your customer, sales and invoicing records, for as long as you have an Account and until it is deleted under section 11. It concerns your customers and prospective customers, people who submit a form or review on Your Website, and your suppliers and other contacts. It includes names, contact details and addresses; enquiries and reviews; details and photographs of vehicles offered to you; records of sales, invoices and payments; your notes and follow-ups; and technical data such as IP addresses collected to protect forms from misuse.

S2. What we will do

• Process Customer Data only on your documented instructions, which are these terms and your use of the Service, unless the law requires otherwise, in which case we will tell you first where we lawfully can.
• Make sure staff with access are bound by a duty of confidentiality.
• Take appropriate technical and organisational measures to keep it secure, including encrypted connections, hashed passwords, role-based permissions, limited staff access and backups.
• Help you, by appropriate means, to respond to requests from individuals and to meet your obligations on security, breach notification and impact assessments.
• Tell you without undue delay if we become aware of a personal data breach affecting it.
• Delete it when the Service ends, as section 11 describes, unless the law requires us to keep it. You can download it first using the tools there, and we will help on request with anything they do not cover.
• Give you the information reasonably needed to show that we comply, and allow for and contribute to audits, on reasonable notice, once a year unless there has been a breach, and at your cost.
• Tell you if we think an instruction from you would break data protection law.

S3. Other processors

You give us general authorisation to use other processors. The current list is in our Privacy Policy. We will tell you before adding or replacing one, by updating that list and by email for a significant change, so that you can object. Each is bound by a written contract giving equivalent protection, and we remain responsible for what they do.

S4. Transfers outside the UK

Any transfer of Customer Data outside the United Kingdom will be covered by adequacy regulations or another safeguard data protection law permits.

S5. Your part

You are responsible for having a lawful basis for the Customer Data you collect and enter, for giving individuals the privacy information the law requires, and for responding to their requests.